Exchange & Return Policy

At Mavi Outfits, we take pride in offering authentic Pakistani designer wear and carefully selected fashion pieces. Each order is checked before dispatch to ensure it reaches you in the best possible condition.

1. Exchange Eligibility

We offer exchanges only in the following cases:

• The item received is damaged or defective.

• The wrong item, size, or product has been dispatched.

• The item received does not match the order placed.

To request an exchange, please contact us within 48 hours of receiving your order.

2. Conditions for Exchange

To be eligible for an exchange:

• The item must be unused, unworn, unwashed, and unaltered.

• All original tags, packaging, and accessories must be intact.

• The item must be returned in its original condition.

• Proof of purchase/order details must be provided.

Mavi Outfits reserves the right to refuse an exchange if the item shows signs of use, washing, alteration, damage, perfume, makeup, or any other wear.

3. Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale, discounted, clearance, or promotional items.

• Bfresh items first check video no return no exchange

• Stitched, altered, or customized items.

• Mavi's Pret / custom stitching orders.

• Items that have been worn, washed, altered, or damaged by the customer.

• Items without original tags or packaging.

• Accessories and other items marked as non-exchangeable.

4. Sale Items

All sale bfresh and discounted items are final sale and cannot be exchanged or returned unless the item received is defective or the wrong product was sent by Mavi Outfits.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the item

• A clear unboxing video, if available

We will review the issue and, if approved, provide further instructions for the exchange.

6. Exchange Shipping Charges

If the exchange is due to an error by Mavi Outfits, such as sending the wrong or defective item, the applicable exchange shipping charges will be covered by Mavi Outfits.

For any other approved exchange, shipping charges may be payable by the customer.

7. International Orders

For international orders, exchange and return options may be limited due to international shipping costs and customs regulations. Customers are responsible for checking the applicable exchange conditions before placing an order.

8. Refunds

Mavi Outfits generally does not offer cash refunds. Approved cases may be resolved through an exchange or store credit, at the discretion of Mavi Outfits.

9. Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

10. Contact Us

For exchange-related queries, please contact Mavi Outfits through our official customer support channels and provide your order number.

Mavi Outfits reserves the right to update or amend this policy when necessary.